This section may help you with any questions you have. If there is a question we haven’t covered then please do not hesitate to call us on 08700 110 034.
Is there an age limit for HRH Blues?
HRH Blues is an over 18s event.
When will I receive my tickets?
HRH Blues is a ticketless event. When you book online, you will receive a booking confirmation with a unique booking reference. You will need to print out this information and bring it to the event. You will also need ID for check-in – this can be either your driving licence, passport or bank card.
Do I need ID?
All guests are required to bring photo ID.
What time does check-in begin?
Check-in for “Standard Accommodation” Customers will be from 3pm.
Check-in for “VIP Accommodation” Customers will be from 2pm.
What time does the HRH Blues officially close?
Accommodation customers will be required to vacate rooms by noon on Monday 18th April 2016.
I want to book but can't afford to pay in full - can you help?
We are now able to take deposits payments if bookings are made prior to 5th September 2018. Deposits are £60 per person To pay balances, please contact us on 08700 11 00 34.
How many keys to rooms will be issued?
Two keys per room will be issued to you at check-in. Keys not handed back in to main reception at check-out will be charged at £5 per key.
Can I smoke in the hotel?
No smoking is permitted in hotel rooms.
Will there be alcohol at the event?
Alcohol will be served the whole time the arenas are open. If you do drink, don’t drive – everything on site is within walking distance.
Can I bring my own food or alcohol onto the site?
Yes. You can bring as much food and drink as you like, but this can only be consumed in your accommodation.
Do I have to be back in my apartment by a certain time?
You have to be out of the arenas at closing time, which is around 2am each night.
I’d like to record/film/photograph one of the sessions. Is this permitted?
Please contact us on firstname.lastname@example.org to get special permission. If you wish to cover the event as a member of the press, please contact email@example.com
Can I bring flyers to hand out and promote another event?
No. If you are found to be flyering or self-promoting at the event without permission, you will be asked to leave the site immediately.
If I lose my wristband, can I get a replacement?
To replace a wristband that has been reported lost, there is a charge of £55. You will need to bring ID to main reception to be issued with a replacement.
Is there a charge for parking?
All parking for cars and bikes will be free of charge (as with most car parks, cars and bikes are left at the owner’s risk). You will be issued with a car sticker that you will need to fill out with your contact number, in case we need you to move your vehicle. Day ticket holders may have to park outside of the site depending on the availability of space.
Is there anything else to do aside from Weekender activities?
Sheffield is the 4th largest city in the UK! There’s plenty to do
What should I NOT bring with me?
Please do not come to the site with any offensive weapons or anything that might be considered dangerous. We operate a zero-tolerance drug policy.
I don’t want to stay in the hotels – can I still attend?
A limited amount of daily tickets will eventually go on sale. These are valid from midday until midnight (you will need to leave the site by midnight). Accommodation is not included in the daily ticket package. These can also be booked via our call centre 08700 11 00 34.
How do I cancel my booking?
To make a cancellation, please email us at firstname.lastname@example.org. See terms and conditions for cancellation charges